Audit and remediation
The starting point. We survey the real state of the environment, document it and fix whatever prevents it from being maintained with guarantees. This produces the inventory on which everything else is built, and the list of what needs fixing before the service starts.
Environment audit · Prior remediation · Inventory and documentation
Comprehensive maintenance
Looking after the equipment, in its three forms: preventive, which is checking and updating before it fails; corrective, which is fixing it once it has failed; and evolutive, which is adapting what is there when needs change. We also manage the equipment's extended warranty —so it does not expire without anyone noticing—, scheduled work in an agreed window and on-site assistance when the problem cannot be solved remotely.
Preventive maintenance · Corrective · Evolutive · Extended warranty · Scheduled work · On-site assistance · Technical advice
Managed services
Day-to-day operations. We manage the events the platform generates —the automatic alerts, before they become incidents— and the incidents once they are. We monitor performance and capacity, which is what warns you months in advance that something is going to fall short. We control changes and releases, so that nothing goes into production without going through the proper steps, and we keep configurations documented and up to date.
Event management · Incident management · Performance and capacity · Changes and releases · Configuration management
Reporting and service levels
What turns the service into something that can be judged. We deliver periodic reports and dashboards showing what has happened, what has been resolved and how quickly, and the status of the agreed indicators. Service levels are set in the contract, in writing, and they are measured. If they are not met one month, it shows up in the report without anyone having to ask.
Reports and dashboards · Service level management